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Knowledgebase Categories |
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| The knowledgebase is organized into different categories; please select a category that you are interested in. You can also search the entire knowledgebase by entering keywords in the navigation bar beside this text. |
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 | Articles |  |
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 | Is Florensia really free-to-play? |  |
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Yes, Florensia is completely free to play. Downloading the client is also free of charge. You never have to pay for playing and there is no monthly subscription fee. |
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| What is an Itemshop? |  |
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In Florensia, there are two ways to purchase items. Some are available
for Gelt, the ingame currency of Florensia. Others are available in the
Item Shop which can be accessed inside Florensia as well as directly on
the website. In order to buy items |
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| What can I buy in the Itemshop? | |
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You are able to buy items to enhance your individual looks as well
as items to support your characters, such as potions, scrolls and much
more. We would like to underline that buying items does not compensate
for leveling and spending time in the gam |
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| How does buying items work? | |
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Go to the Itemshop, browse through the categories and take a look at the items you want. By clicking on the "Select / Details"
button, you will be able to find out more about spec |
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| What are AP? | |
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AP stands for Aurum Pieces and "Aurum" is the chemical term for "Gold".
With this currency, you can purchase items in the Florensia Item Shop.
AP can be bought using various payment methods such as credit card or
PayPal.
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| Which currencies can I use to purchase AP? | |
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It is currently possible to purchase AP for Florensia items with EUR and USD. The current price for AP is set from the Florensia Staff which is located in Europe. However, please note that the amount of AP may, but does not have to vary due to the relat |
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| Which payment methods are available? | |
| You can check the available payment methods for your country at the following page: http://www.florensia-online.com/users/mytopupThe available payment methods depend on th |
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| How does buying AP work? | |
| This can be done in the My Data - Account section. You can directly access this section by clicking on the banner above the news or by clicking the button which is visible on the left side when you are logged in to |
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| How long does it take until I get my Aurum Pieces (AP)? | |
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As soon as your payment has reached us, we will add the Aurum Pieces to your account.This may be instant, but depending on the payment method you have used it can also take a few days.
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| What are BP? | |
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BP are so-called "Bonus Points". You can earn BP by recharging your AP.
Bonus points are available for all payment methods except for mobile
payment.
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| What can I use my BP for? | |
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Currently, you can trade your Bonus Points for Gelt, the ingame currency of Florensia. You can also use your BP on alaplaya. Other ways to use both AP and BP are in development. |
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| Can I buy ingame currency? | |
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No you cannot buy the ingame currency of the game. You have to play in order to earn it! |
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| Where can I get the cash shop items ingame? | |
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Click on your Inventory (I), press the "Cash item" button there and wait until the game has finished collecting your data. You can drag & drop the items listed in your "Purchase list" |
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| Can cash items be traded ingame? | |
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Yes, you can trade cash items ingame.
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| Can I return items I don't use anymore? | |
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No, you can't do that. Items you bought cannot be returned.
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| I just bought an erroneous item, what can I do now? | |
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Should you encounter an erroneous item, please let us know immediately. You can directly do that via the ticket system.
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| I cannot use the Pay by Phone payment method! | |
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Pay by Phone with DaoPay is currently available in the following countries: USA, Austria, Belgium, Germany, Ireland, Luxembourg, Canada, Sweden, Netherlands, Switzerland, United Kingdom, Spain, Poland, Finland, Greece |
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| Do I only pay for the "AP"? Are there any additional cost for me? Is there any financial obligation like a subscription? | |
| Yes, you only pay for the "AP" you have selected. But depending on the payment method you choose, additional fees (e.g. from your mobile phone provider) may appear. There is no subscription.Every time you purchase AP, the process is a |
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| What is a payment limit? | |
| Most of the payment methods are limited to a certain amount of money you can spend. Once you have reached the limit with one payment method, you will get an error message when you try to purchase more AP with it. However, you can still use another payment |
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| What are time-limited items? | |
| This only concerns the following item categories: Headgears, headmounts, dresses, accessoriesMost of these items are unlimited which means they won't disappear once you have bought them. However, we are offering time-limited versions for some |
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